Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Create an account (name, email address, username, password)
• Subscribe to premium services (billing info processed by Apple/Google)
• Contact us for support (email, inquiry details)
• Participate in surveys or feedback (responses, ratings)
• Customize your profile (meditation preferences, goals, experience level)

1.2 Subscription and Payment Information

• Subscription Details: Plan type, status, renewal dates, history
• Payment Processing: Handled by Apple App Store / Google Play; we don’t store card info
• Purchase History: Purchases, upgrades, cancellations
• Billing Address: If required for tax (via app stores)

1.3 Usage and Activity Data

• Meditation Activity: Duration, frequency, completed sessions, preferred types
• App Usage: Features accessed, time in app, navigation patterns, interactions
• Progress Data: Streaks, achievements, goals, milestones
• Content Preferences: Favorites, categories, playback settings
• Search Queries: Terms used to discover content

1.4 Device and Technical Information

• Device type, OS version, device identifier, screen resolution
• IP address, browser type, app version, crash logs, performance data
• General location (city/region); no precise GPS
• Network info: ISP, connection type, performance

1.5 Cookies and Tracking Technologies

• Remember preferences and settings
• Analyze usage and improve the Service
• Personalize recommendations
• Ensure security and prevent fraud

2. How We Use Your Information

2.1 Service Provision and Improvement

• Provide and maintain features and content
• Process and manage subscriptions
• Personalize experience and recommendations
• Analyze usage and improve the Service
• Develop new features and content

2.2 Communication

• Account and subscription notifications
• Customer support responses
• Optional marketing (with consent)
• App updates and new features
• User research and surveys (optional)

2.3 Legal and Security

• Comply with legal obligations and enforce Terms
• Protect against fraud, abuse, and threats
• Resolve disputes and investigate violations
• Maintain data security and integrity

3. Information Sharing and Disclosure

3.1 Service Providers

We share data with trusted providers for:

• Analytics (e.g., Google Analytics, Firebase)
• Cloud storage and backups
• Customer support tools
• Marketing email services (with consent)

3.2 App Store Partners

• Apple App Store and Google Play for billing and distribution
• Only necessary information is shared for functionality

3.3 Legal Requirements

• Comply with legal processes and requests
• Enforce Terms and protect rights
• Investigate fraud or security issues

3.4 Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred. We will notify you and explain your rights.

3.5 Aggregated Data

We may share anonymized, aggregated statistics that cannot identify individuals.

4. Subscription Data Management

4.1 Subscription Information

• Status, plan details, renewals
• Purchase and renewal history
• Payment methods (stored by Apple/Google)
• Cancellations, refunds, and support interactions

4.2 Subscription Analytics

• Engagement and retention analysis
• Improve offerings and pricing
• Identify technical issues
• Personalized recommendations

4.3 Cross-Platform Management

We may link your subscription across devices for seamless access while maintaining security.

5. Data Retention and Account Deletion

5.1 Data Retention Periods

• Account Data: while active + 30 days after deletion
• Subscription Data: 7 years (legal/accounting)
• Usage Analytics: anonymized, may be retained indefinitely
• Support Communications: 3 years

5.2 Account Deletion Process

• Use the in-app deletion feature
• Email [email protected]
• Follow instructions in account settings

5.3 After Deletion

• Profile and preferences permanently deleted
• Meditation history removed
• Account deactivated and cannot be recovered
• Some anonymized data may be retained
• Legal/financial subscription records kept as required by law

5.4 Subscription vs. Account Deletion

• Canceling Subscription: stops future billing; account remains
• Account Deletion: removes account and most data
• Cancel subscription separately via your app store account

6. Your Privacy Rights and Choices

6.1 Access and Control

• Manage info via account settings
• Request a copy of your data
• Update profile and preferences
• Manage notification settings

6.2 GDPR (EU)

• Access, Rectification, Erasure
• Restrict Processing, Data Portability
• Object to processing; Withdraw consent

6.3 California (CCPA)

• Right to know, delete
• Opt-out of sale (we do not sell personal info)
• Non-discrimination for exercising rights

6.4 Marketing Communications

• Unsubscribe via email links
• Manage push notifications in device settings
• Transactional messages can’t be disabled

7. Children’s Privacy

Our Service is not intended for children under 13. If you believe a child provided personal information, contact us; we will delete such information promptly if collected without parental consent.

8. International Data Transfers

Your information may be processed in countries outside your residence, including the U.S., with appropriate safeguards in place.

• Standard contractual clauses
• Adequacy decisions
• Certification schemes / codes of conduct

9. Data Security

9.1 Security Measures

• Encryption in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training

9.2 Incident Response

• Investigate and contain incidents promptly
• Notify users/authorities as required
• Provide breach details and mitigation steps
• Implement additional safeguards

9.3 Your Role

• Use a strong, unique password
• Keep the app up to date
• Don’t share credentials
• Report suspicious activity

10. Third-Party Integrations

10.1 App Store Integration

• Distribution and updates
• Subscription management and billing
• User reviews and ratings
• Crash reporting and analytics

10.2 Analytics Services

• Mixpanel Analytics
• Firebase Analytics
• Apple Analytics

10.3 Third-Party Content

Our app may include links to third-party content or services. Their privacy practices apply; we encourage you to review their policies.

11. Changes to This Privacy Policy

11.1 Updates and Notifications

• Notify via app or email for material changes
• Update the “Last Updated” date
• Provide at least 30 days’ notice for significant changes
• Request consent if required

11.2 Continued Use

Continued use after updates constitutes acceptance of the updated policy.

12. Contact Information

12.1 Data Protection Inquiries

Email: [email protected]
Subject Line: Privacy Inquiry - Soothe Senses

12.2 Company Information

12.3 Response Time

• 30 days for general inquiries
• 72 hours for urgent security matters
• As required by law for specific rights requests